Return/Repair Policy

We pride ourselves in offering the best in customer satisfaction. Under our Lifetime guarantee, if for any reason you are not satisfied with the workmanship of American West products, we will gladly repair or, if unable to repair, we will replace any item due to manufacturer's defect.

If you have purchased an American West item on-line, please contact the retail site at which you purchased our product to inquire about their web store's specific return policy.

If you have purchased an American West item at a retail store, you may choose to return your item to the store or you may send it to American West direct.

Please keep in mind as the wholesaler we are only able to do replacements, repairs or exchanges we are not able to do retail refunds.  

To assure a swift and accurate return please follow the following simple procedure:

• Print the Repair request form here. Repair Request
• Call an American West Customer Representative at 1-888-367-2383 or send an e-mail to returns@AmericanWest.cc  and request a Return Authorization Number. (RA#) This number will help to keep track of your return.
• Box the item to be repaired with the Repair Request Form and a copy of the receipt.  
• Write the Return Authorization Number on the outside of the box.




PLEASE NOTE - We cannot accept items without a Return Authorization Number. Any shipment without a Return Authorization Number will be returned to you.

• We suggest you send the item via an insured and traceable method such as Fed- Ex, DHL, UPS or USPS. Please do not send any packages C.O.D., as we will not accept product returns shipped C.O.D.

Ship to: American West
Attn: RETURNS DEPT
290 SW 12th Ave, #3
Pompano Beach, FL 33069

The following nominal fees will be charged for return shipping and handling on all direct to consumer replacements: Please include a check or money order  for the appropriate amount, alternately we do accept all major credit cards

• Accessories, Wallets, Cellphones etc.: $5.00
• Handbags and Picture Frames: $7.50
• Luggage, Briefcases and Pillows: $10.00

Once received, the defective piece will be evaluated for repair or replacement. We make every attempt to process returns and replacements as quickly as possible. However, the entire process may take 2-3 weeks. Please allow at least two weeks from the date you ship your return before inquiring on your return status.